Over the years, I’ve had the pleasure to work with many different kinds of baseball scouts, some were great. People who were not only loyal, hard-working, dedicated, talented, and outstanding employees at the places they worked; but they were great human beings as well.
The truth is that working in professional baseball provides you with an opportunity to work with some fascinating people. For instance some people are born-leaders, and you can identify them instantly. They are extroverts, and are not afraid to take charge, make a decision and put themselves out there.
Then there are people who possess sheer natural talent and God-gifted ability – these people have the natural knack to perform effortlessly, and watching them work is fascinating, to say the least. They have great instincts!
In contrast, there are people who may not possess tons of natural talent or raw ability to scout, but compensate for this through hard work, grit and determination to improve and grow in their position as a scout.
The point that I’m trying to make is that great employees possess certain characteristics that makes them “great.” These characteristics make these employees valuable and indispensable. It is because of these individuals that organizations and companies do their best to keep top talent in their organizations.
An example of this is not in corporate america or a baseball organization; but a server in a diner. Yes, a diner!
Her name is Wendy Ezell, You see, Wendy has been a server at a local diner in my community for 30 years. Same job, same position, in the same diner – faithfully for 30 years! For many many years, Wendy has served my family when we would sit at her table. Last week, after asking her how long she had been a server at this particular diner, she replied “I have been working here for 30 years.” Wow! When I learned of this I was amazed. This truly defines the words “Loyal Employee.”
So what exactly are the characteristics that make these employees so special, so invaluable to organizations, even at a diner? I believe it is a combination of the following…
Great Employees Get The Essentials Right: While I’m no expert on this subject, from what I’ve observed, great employees have a tendency to get the basics right. For instance they get to work on time, they adhere to organizational policy during their time at the workplace, they rarely slack, they are organized, they have good time management skills, they can work their way around computers, they are individuals who get the job done, they come to the work place with the right attitude and are positive, they give energy not take it, and leave a lasting impression on their peers and customers. In short, they are thorough professionals.
Great Employees Go Above And Beyond Their Job Description: Good employees do what their job description asks them to do and they do it well. Great employees, however, go above and beyond their job description and try to do more than simply what their contract or position asks them to do, even if they’re not getting paid for it. Mind you, this does not mean they take on every single job or every task they possibly can. It simply means they are proactive people who try to do more than what they’ve been asked to do – even if it’s lending a helping hand to someone from another department, picking up small tasks, or going beyond their scope of work for the good of the organization despite having not being asked to do so.
Great Employees Form Good Working Relationships with Supervisors And Co-Workers: Great employees have great people skills. They are able to form excellent relationships with almost everyone in the organization, and can get along with all kinds of people. They understand other people, and respect everyone’s viewpoints and opinions in the workplace. They are respectful and professional towards their superiors as well as their peers. They are hence able to build successful relationships with their peers, based on trust and respect. On a similar note, they don’t talk about people behind their back, or trash and complain about them in public.
Great Employees Are Good Team Players: Great employees are also good team players, and can work with others as part of a team. A lot of jobs require people to work with others, and not everyone has the capability to do so effectively. Great employees however have a winning attitude, which means that they can properly collaborate with teammates, and create synergy to get the best out of their team.
Great Employees Love What They Do: They love their jobs, and don’t look at it as something they just do each day from 9 to 5, but something they genuinely love doing and truly believe in. They treat the company goals as their own goals. Money is not the sole motivating factor for them, and to them, their work is more than just something that earns them a paycheck. They are truly passionate about what they do and how they do it.
Great Employees Are Natural Leaders: Great employees may or may not in-body many of the qualities and attributes listed above, however if there is one quality that all great employees possess, it’s that they demonstrate natural leadership! They have a problem-solving-oriented approach to doing things and have a magnetic personality that allows them to get people to naturally follow them when they take charge of something, even if they don’t have authority. They are confident in their ability.
If you work with a great employee, count yourself lucky! If you manage one, make sure you give him or her plenty of reasons to stick around on your team or in your organization.
As for Wendy, I commend you for your 30 years of not only being a great employee, but a loyal and faithful one. Well done, Wendy…Well done!
This will be my last s2s leadership blog until 2017. Until then, Merry Christmas, Happy Holidays and Happy New Year!
Are there any additional qualities and characteristics you would include to being a loyal employee?