Received what we were assertive a acceptable accord at the Mattress Warehouse in Montgomery Mall, Bethesda MD, aback absitively to the KING admeasurement Tempur-Pedic LUXEADAPT mattress with EASE 2.0 Adjustable Base on July 4th, additional a set of KING Headboard ascent kit. The Regional administrator and Jeff were patient, accessible and affable to explain about the mattress set we ambition to purchase. Unfortunately, things went from chump achievement to chump daydream afterward the commitment on Monday, July 8th.
1. Mattress commitment came about 12:30pm on July 8, two hours afterwards the abundant rain that morning. The commitment bodies came in with wet shoes, did not accept the basics to assure customer’s floors in animosity of abundant rain. Sadly, our floors, stairs and aisle to the bedchamber were larboard wet and sticky. It seemed MW had apprenticed the amiss commitment bodies to accommodate appropriate delivery!
2. “Job bisected done is job not done!” The commitment bodies should accept accumulated the EASE accumbent Adjustable Base for the KING mattress appropriately – instead they larboard the bottom cable not connected, would not acknowledge the cable adapter was jammed, and did not bother to fix it and left. Distracted me by alone switching the arch alien ascendancy and did not accord bright acknowledgment aback I alert asked why the bottom ascendancy didn’t work. Received No advice aback alleged the abundance that night except “have administrator alarm you the abutting day” which didn’t appear until I called. We concluded up charge addled the abundant mattress and Base ourselves to fix the ‘foot’ cable! Complained about the delivery/incomplete bureaucracy job to abundance administrator Sugandha on Tuesday 7/9/19. She apologized and agreed to investigate and get aback with me. However, accept not heard, accept explanation, or action any advice as of this posting!
3. On Wednesday July 10, aloft accepting headboard ordered alone and growing abrupt with waiting, we attempted to affix our KING Headboard to the EASE adj Base; to our abhorrence begin the amiss admeasurement ascent kit/brackets for the headboard was alone off by MW’s commitment people. Aloft blockage my receipt, noticed accepted admeasurement ascent kit was ordered by Mattress Warehouse (even admitting we’ve purchased King admeasurement accumbent breach Base). We alleged Tempur-Pedic Chump Account to be told the bracket was the amiss size, we charge “King accumbent breach Headboard Brackets – not standard” (after we ashen an hour aggravating to amount out what’s wrong). As a chump in acceptable faith, we’ve accepted the abundance will adjustment the actual ascent kit for us!
4. Aback we purchased the KING mattress additional EASE Adj Base, additional KING Headboard ascent kit, the administrator who wrote up our orders declared “the headboard ascent kit will be delivered at the aforementioned time aback the mattress is delivered and will be army assimilate the EASE Adjustable Base”. However, the commitment bodies “dropped off” the headboard ascent kit, did not install it and left! On July 11, we alleged Mattress Warehouse to acquaint them they ordered/delivered the amiss admeasurement ascent kit. The sman who best up the buzz asked, “did the commitment bodies installed it?” Then aloft checking, accepted the abundance had ordered the amiss ascent kit, he will adjustment the appropriate kit and accept us PICK UP the kit abutting Tuesday. No address action to bear the kit to our house, no acknowledgment about mounting. Mattress Warehouse chump account AT ITS BEST!
Disappointment (to put mildly) to accept subpar and capricious casework for purchasing the best big-ticket mattress set we anytime had. We accept trusted in acceptable acceptance that:
d). Will accommodate decent, able chump abutment aback article is not in order!
Customer’s daydream does ruin any chump confidence, acceptability of any business, and any acknowledgment business. Reference: Sales Adjustment #** on July 4, 2019.
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